Course curriculum

  • 1

    Faces of Conflict

    • Intro

    • What can you expect from the course?

    • Self-Knowledge: Where do we start?

    • Faces of the Conflict

    • Positive Side of the Conflict

    • Personal and Virtual Conflict Situation

    • What do you remember?

    • Tips: How to Handle Virtual Conflict Situations

    • Chapter Summery: Faces of Conflict
  • 2

    Components of a Conflict Situation

    • Components of Conflict Situations

    • The White Hat - Facts

    • The Red Hat - Emotions

    • The Black Hat - Obstacles

    • The Yellow Hat - Benefits

    • The Green Hat - Solutions

    • Practice: The 5 Hats
  • 3

    Conflict Management Strategies

    • Conflict Resolution Strategies

    • Competing

    • Avoiding

    • Accommodating

    • Compromising

    • Collaborating

    • Test - Conflict Management Strategies

    • Interactive Exercise - Respond According to a Specific Conflict Management Strategy!

    • Summary: Conflict Management Strategies

  • 4

    Tips for Handling Difficult Conflict Situations

    • Tips for Difficult Times

    • Tactic 1: Discovery

    • Tactic 2: Changing Perspective

    • Tactic 3: Responsibility

    • In the Storm of Emotions

    • Calm Down!

    • Workbook: Calm Yourself!

    • Interactive Exercise - Practice the Response to Emotionally Difficult Situations!

    • What do you remember?

    • Summary: Tips for Handling Difficult Situations

    • Overall Summary: Conflict Management in the Virtual Space

Instructor

founder

András BATIZ

András finished the Hungarian Academy of Drama and Film in 1997 as a TV director and moderator. While still a student he started working for the state MTV channel as a reporter, editor and moderator. With the advent of privatization in Hungarian television, he became one of the leading faces of RTL, the biggest commercial TV channel in Hungary where he hosted the daily tabloid prime-time program, Fókusz for 7 years. In 2004 he became the spokesperson for the Hungarian Government including its successful re-election campaign of 2006. Eventually rising to head of the communications department for the Prime Minister’s office. Since 2007 he has delivered thousands of trainings for corporate and public sector clients. He regularly delivers keynote speeches at conferences, his favorite topics are related to effective communication techniques, crisis management, trust-building.