Course curriculum

  • 1

    Faces of Conflict

    • Intro

    • What can you expect from the course?

    • Self-Knowledge: Where do we start?

    • Faces of the Conflict

    • Positive Side of the Conflict

    • Personal and Virtual Conflict Situation

    • What do you remember?

    • Tips: How to Handle Virtual Conflict Situations

    • Chapter Summery: Faces of Conflict

  • 2

    Components of a Conflict Situation

    • Components of Conflict Situations

    • The White Hat - Facts

    • The Red Hat - Emotions

    • The Black Hat - Obstacles

    • The Yellow Hat - Benefits

    • The Green Hat - Solutions

    • Practice: The 5 Hats

  • 3

    Conflict Management Strategies

    • Conflict Resolution Strategies

    • Competing

    • Avoiding

    • Accommodating

    • Compromising

    • Collaborating

    • Test - Conflict Management Strategies

    • Interactive Exercise - Respond According to a Specific Conflict Management Strategy!

    • Summary: Conflict Management Strategies

  • 4

    Tips for Handling Difficult Conflict Situations

    • Tips for Difficult Times

    • Tactic 1: Discovery

    • Tactic 2: Changing Perspective

    • Tactic 3: Responsibility

    • In the Storm of Emotions

    • Calm Down!

    • Workbook: Calm Yourself!

    • Interactive Exercise - Practice the Response to Emotionally Difficult Situations!

    • What do you remember?

    • Summary: Tips for Handling Difficult Situations

    • Overall Summary: Conflict Management in the Virtual Space